Terms and Conditions

Service Agreement

By utilizing the mail-in repair and reproofing services provided by Second Season Gear, you agree to the conditions outlined herein. Our primary objective is to restore the functional integrity of your outdoor equipment, including jackets, tents, and sleeping bags. We reserve the right to decline any item if we determine that a repair is not technically viable or would compromise the safety of the gear.

Mailing and Logistics

Clients are responsible for the safe packaging and initial transit of all items sent to our facility. We strongly recommend using a trackable shipping method. Second Season Gear is not liable for items lost, damaged, or delayed while in transit to our workshop.

Please ensure your gear is washed and free of excessive dirt before sending. Unclean items may incur an additional cleaning fee or be returned to you un-repaired at your expense.

Ship items to our service center at:
Pražská 14, Liberec, Liberec Region 460 01, Czech Republic

Repair Outcomes and Expectations

While we utilize professional-grade materials and patch-and-stitch techniques, repairs will often be visible. We prioritize performance, waterproofing, and durability over aesthetic invisibility. Reproofing services will restore water repellency to reasonable factory standards, provided the base membrane of the garment remains intact.

• Color matching for patches and threads is done to the best of our ability but is not guaranteed.
• Delaminated fabrics or extensively degraded polyurethane coatings may not be fully restorable.

Pricing and Payment

An initial estimate is provided based on the information and photos submitted. A final quote will be issued upon physical inspection of the gear. Work will not commence until the final quote is approved by the client. Invoices are sent digitally and must be settled before the repaired equipment is shipped back.

Liability and Warranties

We stand by the quality of our structural repairs with a one-year workmanship guarantee. If a repair fails under normal outdoor use within this period, we will correct it free of charge. This guarantee does not cover new tears, regular abrasion, or damage to areas adjacent to the repair.

Our maximum liability for any item lost or irreversibly damaged while in our physical possession is limited to the current depreciated replacement value of the item, up to a stated maximum limit per item class.