Send Your Gear
Follow our simple process to safely box up your damaged equipment and get it directly onto our repair benches.
Prepare for Transit
Clean It First
We cannot process muddy or heavily soiled items. Please wash and fully dry your jackets, tents, or sleeping bags before packing. Dirt compromises our sealing tapes and needle mechanisms.
Pack Securely
Use a rigid cardboard box or a heavy-duty mailing bag. Avoid using excessive tape directly on the gear. Make sure there is no loose hardware that could puncture the fabric during transit.
Repair Ticket
Before shipping, fill out this form to generate a repair ticket. Include a note inside your package with your name and email so we can match it to your submission when it arrives.
- Standard turnaround is 14–21 days.
- We will email an exact quote once we inspect the damage.
- No work begins without your approval.
Shipping FAQ
Who covers the shipping costs?
You are responsible for the postage costs when sending your gear to our workshop. For standard repair tickets, we include the return tracked shipping cost in your final quote.
How is my equipment returned?
We use reliable, tracked courier services to ensure your repaired items get back to you safely. Once your gear is sealed, stitched, and tested, we will email you a tracking link to follow its journey home.
Drop-Off Details
If you are nearby, you can bring your gear directly to our workshop. Please note that our benches are busy, so we cannot usually offer while-you-wait repairs.
Hours of Operation
- Monday – Thursday 09:00 – 17:00
- Friday 09:00 – 15:00
- Weekend Closed